Your event program is working harder than it should.

We'll tell you exactly why, and what to do about it.

Book Your Diagnostic

You’ve built something real.

A webinar series. A virtual summit. A recurring community call. An internal learning program.

And something’s off. Attendance is flat. Engagement is low. People show up but don’t come back. You’re putting in real effort and not seeing real results—and you’re not sure why.

It’s usually not what you think.

Most event programs don’t fail because of bad content or wrong topics. They fail because the underlying design is broken—the structure, the flow, the way people are welcomed and guided and sent home. The things nobody talks about. That’s what we look at.

The Diagnostic

The Diagnostic is a structured review of your event program—how it’s designed, how it’s delivered, and how it’s experienced by the people it’s meant to serve.

We use our STREAM framework to evaluate your program across six dimensions.

  • Does your program have a clear purpose and a defined audience?

  • Are your content choices relevant, useful, and interesting—or just safe?

  • Does your program have intentional structure, or just a schedule?

  • Do participants feel oriented, included, and cared for?

  • Do you have a real feedback loop, or just a post-event survey?

  • Does your program have a life beyond the live event?

Here’s What’s Included

1. Intake Questionnaire

Before we meet, you’ll complete a structured set of questions about your program. Takes about 30–45 minutes. This is where we do our homework so the session is useful from minute one.

2. Review Session — 60 minutes, live

We walk through what we found. What’s working, what’s broken, and why. You’ll leave with clarity you didn’t have before — and a clear sense of what needs to change.

3. Diagnostic Report

Delivered within 72 hours of your session. A short, direct document that includes:

  • What’s working (and why it matters)

  • What’s broken (named clearly, not softened)

  • The gap (what this is costing you)

  • Quick wins you can implement immediately

  • The path forward (what it would take to fix it)

This is for you if…

  • You run a recurring virtual or hybrid event program and something isn't clicking

  • You’re launching a new program and want to build it right from the start

  • Your attendance or engagement has dropped and you don't know why

  • You’ve gotten feedback that feels vague and you want to know what “fine” is really telling you

  • You want an outside perspective from someone who thinks about experience design for a living

This specific service is not for you if you’re looking for someone to plan logistics or manage production. We design programs—the thinking behind what makes an event worth attending, worth remembering, and worth coming back to.

  • "Creative, reliable, and genuinely passionate about what they do."

    Former Customer

  • "A professional team that delivers on their promises."

    Former Customer

  • "Their attention to detail and commitment to quality truly stood out. We’ve already recommended them to others."

    Former Customer

Let’s Work Together

If you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.